Privacy policy.

Cancellation Policy

Cancellation / Rescheduling for Private & Semi Private Classes need to be made at least 24 hours prior to your class beginning. For group classes, there is a 12 hour policy for cancellation / rescheduling. Any late cancels, or late attendance for your booked class will be charged in full.

Contact Define Studio Pilates to discuss refund or credit options for unforeseen circumstances. Medical Certificates maybe required for injury or illness.

Late Entry

We kindly request you to arrive 5 minutes prior to class. For new clients, please arrive 10 minutes earlier so the Define Studio Instructors can guide you through safety equipment usage.

To ensure safety of yourself and for respect of our instructors and clients, we do not admit any late entry. Define Studio Instructors may deny your participation in class, and credit for that class will not be redeemed.

CCTVs & Photographs

Define Studio Pilates conduct CCTV monitoring for security purposes. Also, Define Studio Pilates may occasionally take photographs or videos for promotional and marketing purposes.

Personal Belongings

It is your responsibility to take care of your personal belongings when you are at Define Studio. Define Studio does not take any responsibility for loss or damage of your personal belongings.

Clothings

Socks are mandatory in our studio for safety & hygiene reasons. Socks are available for purchase at Define Studio Reception.

At DeFine Studio we do not take any responsibility for any personal injury, illness or death, whether caused by negligence or otherwise.